Your privacy is important to us. This Privacy Policy explains how Satya Boat collects, uses and protects your personal information. By using our website and services, you consent to the practices described here.
1. Information we collect
- Personal information: name, email address, phone number, passport details (required for port clearance), and any details you provide when enquiring or booking.
- Booking data: collected when you make a reservation via our website, email, WhatsApp, phone or in person.
- Automatically collected data: IP address, browser and device type, cookies and website-usage data.
- Analytics data: collected through Google Analytics and similar tools.
2. How we use your information
- To process and manage your booking and payment.
- To respond to enquiries and provide customer support.
- To send you information about your trip, including cancellations or changes.
- To improve our website and services.
- For marketing, where you have agreed to receive it (including retargeting through Google and Meta ads).
- To comply with legal and maritime requirements.
3. How we share your information
We do not sell your personal information. We may share it with:
- Our team at Power of Now Oasis, who manage bookings for Satya.
- Trusted service providers such as our website host, payment processors and analytics tools.
- Authorities, where required for port clearance or by law.
If you make a payment, it is processed through a secure third-party provider. We do not store your card details.
4. Data security
We take reasonable measures to protect your personal data. However, no method of online transmission is completely secure.
5. Cookies & tracking
We use cookies and similar technologies to analyse website traffic and improve your experience. You can manage cookies through your browser settings.
6. Data retention & your rights
We keep your information only as long as needed for the purposes above. You have the right to access, correct or delete your information, and to opt out of marketing at any time. To make a request, contact us at [email protected].
7. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
8. Contact Information
For privacy-related inquiries, please contact us at:
Email: [email protected]
Address: Jl. Retro Beach, Sanur Kauh, Denpasar Selatan, Kota Denpasar, Bali 80224
Thank you for trusting Vedanta Boat with your privacy.